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Discount Direct Furniture & Mattress Gallery is committed to developing long-lasting relationships based on trust. In furtherance of this goal, Discount Direct Furniture & Mattress Gallery will do everything in its power to ensure that your right to privacy is maintained and protected. This website is not directed at children under 13 years of age.
INFORMATION WE COLLECT
Discount Direct Furniture & Mattress Gallery may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The data we collect is information that identifies you personally, such as:
WHAT ARE COOKIES?
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer's hard drive for an extended period of time. Your browser's help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Discount Direct Furniture & Mattress Gallery to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by Discount Direct Furniture & Mattress Gallery to store whether, for example, you want your password remembered or not, and other information. Cookies used on the Discount Direct Furniture & Mattress Gallery website do not contain personally identifiable information.
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
HOW WE USE THIS INFORMATION
Discount Direct Furniture & Mattress Gallery may use the personally identifiable information we collect to contact customers regarding products and services offered by Discount Direct Furniture & Mattress Gallery and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising, and sales efforts. Discount Direct Furniture & Mattress Gallery will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.
DISCLOSURE OF INFORMATION
Discount Direct Furniture & Mattress Gallery may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In Discount Direct Furniture & Mattress Gallery is sold, the information collected from users may be transferred to the new owners.
SPECIAL OFFERS AND UPDATES
Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, Discount Direct Furniture & Mattress Gallery gives them the opportunity to opt-out from receiving these types of communications.
On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order, subpoena, or other legal process served on Discount Direct Furniture & Mattress Gallery.
MAINTENANCE OF INFORMATION
The information provided to Discount Direct Furniture & Mattress Gallery is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Discount Direct Furniture & Mattress Gallery. Discount Direct Furniture & Mattress Gallery employs industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Discount Direct Furniture & Mattress Gallery.
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet cafÃ©, but even when using your private computer in your home.
Discount Direct takes pride in the quality of the Furniture and Mattress Sets that we sell. We understand that buying furniture is not only a financial decision, but is also an emotional investment for you and your family. That is why we are committed to the best customer service possible. We want you to be completely happy with your purchase. If there is a problem with your purchase, we will do what it takes to address the issue. We have developed a return policy that gives you, as the customer, options. We buy directly from the manufactures and work on a very low margin so we can pass that savings on to you. Aggressive and strategic buying leaves us with a very small margin for error.
DISCOUNT DIRECT RETURN & EXCHANGE POLICY:
7 DAY RESELECTIONS
7 Day Reselection: Furniture purchases come with a 7-day, one time only, re-select option with a 10% re-stocking fee. We will exchange the merchandise, under the conditions that 1) the product is in New Condition with NO damage, rips, tears, or soiling, 2) the exchange must be done through our delivery service to ensure no damage to the product, and 3) you are responsible for a re-delivery fee of $70.00. If the returned merchandise is found not to meet New Condition, additional re-stocking fees will accrue. Exclusions: Adjustable Beds, Closeouts, Floor Models, Special Orders, Mattress Protectors, Bed Sheets and Bed/Decorative Pillows, mattresses (or sets) sold below $599.
90-DAY REST ASSURED POLICY FOR COMFORT EXCHANGE
We understand that sometimes it takes time to find a Mattress that is the right fit for you or your family. That is why all Mattress Sets priced $599.99 or more come with a 90-day Rest Assured Guarantee. It’s important to understand that all Mattresses have an adjustment period. So, all Mattresses must be slept on for a minimum 30-days to qualify for the 90-day rest assured guarantee. Also, you must have purchased and been in use of a GBS Warranty Supreme Mattress Protector, AND the Mattress must be free of tears, rips and have no stains to qualify for the rest assured guarantee. The rest assured guarantee can only be exercised once per Mattress purchase. The Supreme Mattress Protector WILL NOT be refunded.
We guarantee that our products will be free from manufacture defects for 1 year from the date your merchandise is picked up or delivered to you. Manufacture defects must be reported to our Customer Service Department at (425)656-2890 within 1 year of taking possession. A Customer Service Representative will assist you in resolving any warranty issues. A repair technician will evaluate the merchandise. If the repair technician deems the manufacture defect is not repairable, we will replace the defective merchandise. (One time only) If the item is discontinued, we will issue an in-store credit. Merchandise from our Clearance Center, discontinued merchandise or floor stock is sold AS IS and is excluded from the manufacture warranty. Normal wear and tear or customer caused damage/problems is not covered under the manufacture warranty. All service will be provided to the original customer as stated on the original sales invoice only, and must be in our service area. Please inquire with your sales associate at the time of your sale about our extended protection plans. These plans are an extra cost, but can assist with any un-warrantable issues and/or extend the original warranty.
We stand by all the factories that manufacture our merchandise. If you receive your merchandise with any damage it must be reported within 24 hours of your pick it up or the day it is delivered to your home.
NO CASH BACK
Discount Direct strives to make every customer satisfied with their purchase and will work within our policies to ensure customer satisfaction. However, we do not offer cash back on any purchases. For any additional details or questions regarding your purchase, please visit any of our convenient locations or contact our customer service department at (425)656-2890. Refunds will only be issued when the request is made within 48hrs of the purchase on merchandise that has not been picked up or delivered to the customer’s home. All refunds will be issued to the customer in the form of a check, sent by mail via USPS. Customer will receive the refund within 7-10 business days from the date of the request.
DELIVERY FEE’S POLICY
FREE IN-HOME DELIVERY: Free Delivery is within 30 miles of our warehouse. (18805 80th Pl. S, Suite A Kent, WA 98032) There will be an additional charge of $2 per mile if it exceeds that distance, not exceeding a total mileage of 60miles.
Free Delivery or No Tax applies to new merchandise purchases only. It does not apply to clearance, on sale or already discounted items.
Free Delivery is based on one trip. If some items purchased are not in stock, it is at your discretion of waiting for all items to be available to have delivery all at once.
No Tax is a way of advertising that you pay only the amount shown on the price tag. Sales tax will be charged, but we discount the price of the item to make the numbers match.
WHITE GLOVE PREMIUM DELIVERY: $89.99 minimum fee for cart totals under $1,000.00. Anything over 1k will be 9% of the subtotal. Delivery addresses outside of the 30-mile radius will be an additional $1 per mile each way.
NEXT DAY DELIVERY: Next day delivery for online orders are not guaranteed for orders placed after 4pm pst.
Any current promotions cannot be combined with any other in store or company created offers.
LOW PRICE GUARANTEE
PRICE MATCH POLICY
At Discount Direct Furniture and Mattress Gallery it is our goal to bring the best possible prices to our customers. So, if our competitor offers a lower price on an item we will beat their price by 5%. Price matching cannot be combined with any other Discount Direct promotion.
Qualifications for price match
Discount Direct is selling a sofa for $500, our competitor has an identical sofa for $450, then we will beat their price by 5% making the sofa $427.50, plus any taxes or applicable fees.